Last updated 8 November 2026
Terms of service and refund policy
These terms apply when you use painrewired.com, book a consultation or buy any service from us. By doing either, you agree to them.
Who we are
Pain Rewired is run by Mind Body Masters Pty Ltd (ABN 30 643 431 010), trading as Pain Rewired, with Dr Jake Currie. In these terms, "we", "us" and "our" mean that business, and "you" means the person booking or using our services.
What our services are
Our consultations, programs, audios and website content are coaching, consulting and education services only. Although Jake is a registered chiropractor, these services are not chiropractic care, they are not provided in his capacity as a chiropractor, and they fall outside the scope of his chiropractic practice. They are not medical, psychological or other health care, and they do not create a chiropractor-patient or any other practitioner-patient relationship.
Our medical disclaimer forms part of these terms. Please read it before booking.
Who can book
- You must be 18 or older.
- Your pain must already have been assessed by a GP or medical doctor, with serious causes investigated or being managed.
- Our services are not suitable if any of the conditions listed under "Who this isn't for" on our website apply to you, or if you are in crisis. If you are in danger or need urgent help, call 000, or Lifeline on 13 11 14.
We may decline or cancel a booking if we don't think our services are right for you. If we do, we'll refund you in full.
Bookings and payment
Prices are in Australian dollars and include GST. Consultations are paid in full when you book, through our payment provider, Stripe. Your booking is confirmed when payment goes through and you receive a confirmation email.
Cancellations and refunds
Rescheduling
You can reschedule for free with at least 48 hours' notice, using the link in your confirmation email or by emailing us.
Cancelling
- 48 hours' notice or more: full refund.
- Less than 48 hours' notice, or not attending: the fee isn't refundable, because that time was set aside for you and usually can't be rebooked. If something genuinely unavoidable comes up, such as illness or an emergency, get in touch and we'll do our best to reschedule.
- Joining late: the session still ends at the scheduled time. If you haven't joined within 15 minutes of the start time, it's treated as a missed session.
If we need to cancel
If Jake has to cancel or move your session, or it can't go ahead because of a technical problem on our side, you can choose a new time or a full refund.
If this isn't the right fit
Jake reads every intake form before the session. If your answers show this work isn't suitable for you right now, for example because your pain hasn't been assessed by a doctor yet or a red flag needs checking first, we'll cancel the booking and refund you in full.
If it becomes clear during the session that something needs medical attention first, Jake may stop the session and suggest you see your doctor. If that happens, we'll refund you in full.
Your rights under Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. They must be provided with due care and skill, be fit for any purpose we've told you about, and be delivered within a reasonable time. If we don't meet these guarantees, you may be entitled to a remedy, including a refund. Nothing in these terms limits those rights.
Requesting a refund
Email jake@painrewired.com with your name and the date of your booking. Approved refunds go back to your original payment method, and usually arrive within 5 to 10 business days.
If you have a problem with a payment, please contact us before raising a dispute with your bank. We'll always try to sort it out with you directly first.
Your responsibilities
- Give accurate and complete answers on the intake form, and tell us about anything relevant to your health or safety.
- Keep seeing your doctor and other healthcare providers, and don't stop, start or change any medication or treatment because of our services without talking to them first.
- Join online sessions from a quiet, private and safe place, and never while driving.
- Get medical help straight away if your symptoms change or worsen. See the medical disclaimer for the signs to watch for.
Online sessions and recordings
Consultations run on Zoom. We only record a session if you agree on the booking form. Recordings are for your own use and to help us improve our services, and we handle them as described in our privacy policy. Please don't record a session yourself without asking first.
No guaranteed results
Everyone's body, history and circumstances are different. We can't promise a particular result, and testimonials on our website are individual experiences, not a guarantee of yours.
Our content
Our audios, worksheets, videos, recordings and website content are owned by us or used with permission. You may use anything we give you for your own personal use. Please don't copy, share, sell or teach it to others without our written permission.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they are provided with due care and skill. Nothing in these terms excludes, restricts or changes those rights or any other right you have that can't lawfully be excluded.
Our liability
To the extent the law allows, and apart from the guarantees above, we aren't liable for any indirect or consequential loss arising from your use of our services or website. Where our liability for failing to meet a consumer guarantee can lawfully be limited, it is limited to supplying the service again or paying the cost of having it supplied again.
Third-party services
We use other providers to run our services, including Stripe for payments, Zoom for sessions, our booking and email platform, and Insight Timer for some audios. Their own terms apply when you use them, and we aren't responsible for their services or websites.
Changes to these terms
We may update these terms from time to time. The version on this page when you book is the one that applies to that booking.
Governing law
These terms are governed by the laws of Queensland, Australia.
Contact
Questions about these terms? Email jake@painrewired.com.